Commercial Operations Manager

Are you commercially driven, tech-savvy, and energized by finding smart solutions that help suppliers and partners succeed? Do you get excited about being a master connector and never experiencing the same day twice? Then keep on reading!

As a Commercial Operations Manager at fonQ, you'll take ownership of seamless onboarding of new suppliers, drive diverse commercial projects and streamline processes. Working closely with suppliers, category managers, and cross-functional teams, you'll make sure everything runs smoothly to create an exceptional experience for our customers and partners.

About fonQ

fonQ is a well-known e-commerce platform for Home & Living specialist across the Netherlands and Flanders. For us, it is not just about selling products, but also about creating special experiences for our customers. With our extensive range, inspiration and excellent service, we make shopping in the Home & Living category fun and easy. We believe in innovation, creativity and a passion for exceeding expectations. 

Here’s a fonQ-y day in your life…

09:00 - Start you day by greeting your showroom colleagues (and maybe have a sneaky peak at our new selection of furniture and home accessories) as you make your way to our open-plan office space – also a great opportunity to get in your steps for the day as you climb up a few flights of stairs!

10:00 – Check your agenda, but your day may be split between…

40 % Connecting, onboarding, and optimizations

• Take on a variety of commercial projects, continuously seeking ways to optimize our processes and enhance operations for the commercial team.

• Showcase your tech-savvy mindset by empowering our commercial assistants and category managers to handle daily operations and solve strategic challenges.

60% Integrate our suppliers and improving workflows

• You’ll spot opportunities to automate processes, improve workflow efficiency, and reduce manual work, all while supporting smooth integration between our systems and those of our partners.

• Dedicate time to improving and streamlining the integration between fonQ and Naduvi.

12:00 – Unlimited and well-priced lunch with a lovely rooftop terrace!

12:30 – Connect with your colleagues and get energized for the second half of the day by going on a post-lunch walk!

13:00 – From now till the end of day, you check in with your responsibilities once again. You may have a few calls or meetings sprinkled in your agenda or you may have some time to really focus on your tasks – no two days are the same at fonQ!

Keep in mind that this is a very dynamic role, and every day will bring opportunities to showcase your problem-solving mindset. It’s all about adapting to the daily needs of business through top-tier communication with stakeholders and applying creativity to keep things moving.

Your key responsibilities include but not limited to… 

• Onboarding Suppliers: Ensure smooth, efficient onboarding experience by working closely with suppliers to integrate them into our platform. 

• Optimizing Workflows: Identify and implement smarter, more effective processes for the commercial team, such as automated reporting systems for efficient supplier onboarding. 

• Bridging Business and Tech: Translate business needs into clear technical requirements, collaborating with our tech team to enhance product content processes and data exchange. 

• Driving Integration Improvements: Standardize processes to streamline operations, improve efficiency, and reduce manual tasks. 

• You’ll communicate daily with a range of partners—from small businesses to major enterprises—ensuring technical collaborations run smoothly post-onboarding.  

• You’ll be the go-to for resolving issues or finding opportunities to enhance processes. 

Our new colleague will have… 

• Educational Background: University-level education (WO) with a strong analytical mindset. 

• Languages: Fluent in English, both written and spoken. Ideally, also able to speak and write in Dutch. 

• Experience: 1- 3 years in e-commerce, business operations, or management consulting, with a focus on project management and process optimization. 

Additionally, you will have a passion for…  

• Life-long Learning: You are tech-savvy and can quickly learn and adapt to new software systems and tools. 

• Excellent Communication: Confident and clear communication and collaboration with both internal and external stakeholders across technical and non-technical backgrounds. 

• Organized and Detail-Oriented: A structured approach to managing multiple tasks and projects.  

• Smooth Collaboration: You take ownership of your work, thrive in a collaborative environment, and are eager to drive fonQ’s success. 

What you can expect from fonQ… 

• A flat hierarchical structure with room for innovation in a supportive team 

• A welcoming and fonQ-y environment that fosters a culture of learning, exploration and problem solving 

• A diverse work week and a dynamic e-commerce company with plenty of space for new ideas and initiatives, regardless of your role 

• Unlimited and nicely priced lunch with a roof terrace 

• Exciting, inviting and frequent events to meet and spend time with your colleagues in Utrecht 

• A hybrid work environment with a structure that fosters quick and easy collaboration between colleagues 

In short, we get things done fast —and we do it well! 

If you’re excited to join fonQ as our new Commercial Operations Manager, apply via our careers portal to express your interest. We look forward to hearing from you!